A passenger feels cheated, humiliated, abused and used at times and they are left with no option other than sue the airline when travelling from a particular airline at times. The opening up of skies has offered mixed reactions.
On one hand, the privatization of the air sector has resulted into a great benefit for the passengers in terms of the prices for the tickets. But also, this has resulted into an overall drop in the service quality as well.
The basics of service providing is long gone and no one seems to be affected by it. Money and business is what is left with importance for those who are running this business.
The option of "suing the airlines" still looks distant for a number of affected passengers. But, it is less of a strain for the passenger than for the company if a complaint is registered against them.
More often than not, passengers avoid reporting minor incidents but in case of situations like baggage misplacement, theft of baggage, being served with stale food on board, physical injury while on board, flight cancellations without any prior notice, etc. are some that increases the instances when the passenger is left with no choice except lodging an airline complaint against the airline company.
The rise in the increase in the airline complaints has made the airline companies to create one grievance cell and a dedicated department for resolving these kinds of issues. After all, it is all about the image and the goodwill of the company and this is the reason the companies do not risk with the mismanagement anymore.
These support staff and departments are meant to kill the issues as and when they arrive. This also means that the passenger is helped with his issues and the issues are stopped from getting worse from bad.
It becomes very important for the airline companies to pay attention to these complaints because to bring back the lost image is impossible. In extreme situations, though, it is impossible for the passenger to not sue the airline.
On one hand, the privatization of the air sector has resulted into a great benefit for the passengers in terms of the prices for the tickets. But also, this has resulted into an overall drop in the service quality as well.
The basics of service providing is long gone and no one seems to be affected by it. Money and business is what is left with importance for those who are running this business.
The option of "suing the airlines" still looks distant for a number of affected passengers. But, it is less of a strain for the passenger than for the company if a complaint is registered against them.
More often than not, passengers avoid reporting minor incidents but in case of situations like baggage misplacement, theft of baggage, being served with stale food on board, physical injury while on board, flight cancellations without any prior notice, etc. are some that increases the instances when the passenger is left with no choice except lodging an airline complaint against the airline company.
The rise in the increase in the airline complaints has made the airline companies to create one grievance cell and a dedicated department for resolving these kinds of issues. After all, it is all about the image and the goodwill of the company and this is the reason the companies do not risk with the mismanagement anymore.
These support staff and departments are meant to kill the issues as and when they arrive. This also means that the passenger is helped with his issues and the issues are stopped from getting worse from bad.
It becomes very important for the airline companies to pay attention to these complaints because to bring back the lost image is impossible. In extreme situations, though, it is impossible for the passenger to not sue the airline.
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